Psychiatry-UK

Written by a NHS patient

This system does not work. You cannot have meaningful therapeutic relationships with neurodivergent/mental health patients through the constraints of a messaging portal. It just does not enable meaningful therapeutic relationships to be built. I did not trust the system, and I did not trust the practitioners. Throughout my care there were major contradictions in what was being said and done. I felt gaslit. I felt like I was just a number. I did not feel like the service had my best interests at heart. I have been unable to find details of their complaints procedure online. I am still waiting for closure.

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Written by a NHS patient

a great experience and kind dutiful staff even responded on weekends .

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Written by a NHS patient

I had been researching the right clinician for my autism assessment and Dr Sam Yates was absolutely the right choice. I was fortunate to be able to gain a referral from my GP via Right to Choose. He was hugely responsive before the actual appointment and made sure I knew about the tonics we would cover, the likely timings and the process from referral to completion. It was easy to unmask and be myself and I felt heard and validated. My diagnosis has been such a reaffirming experience and at no point did I feel Dr Yates considered autism to be a negative thing. The screening for other possible conditions was revealing and I have plenty of recommendations to take away and explore. Forever grateful

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Written by a NHS patient

Psychiatry-UK was a very helpful and speedy service once I had submitted my self-report questionnaires. I think the system of adding notes to my file and being able to mark when I'd seen them worked well.

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Written by a NHS patient

My experience was good. My only concerns arose after the BBC panorama documentary on ADHD diagnosis in private companies where appointment times were 1/3rd of what is used by the NHS.

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Written by a NHS patient

I had misgivings about the questions asked on the initial assessment, I thought it glossed over a lot of issues experienced by people with ADHD, but the actual treatment I received was fantastic. The Dr was insightful and easy to talk to, and my prescriber has been patient and kept me informed right through. Really great service.

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Written by a NHS patient

My experience of titration at P-UK has been excellent. My nurse prescriber Mike Proctor has been fab, super efficient at responding to messages and always giving balanced and helpful answers to my sometimes obscure questions. Although the wait time for titration is a while, my experience once on the process was brilliant. Also the women who I spoke to prior to start titration to arrange information to be sent out and appointments to be booked we're absolutely lovely and so empathetic. Which considering they probably speak to a lot of people on a daily basis who are often frustrated, really goes a long way that they continue to show excellent care.

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Written by a NHS patient

Once the long wait was over the service was great. Fast-paced but equally very responsive and with plenty of guidance. My prescriber as well as my doctor were clear in the communication pleasant in their tone and helpful. I get the sense that the service is well-run but that the staff have high workloads so on the one hand I'm impressed the quality hasn't slipped, but also this is a bit concerning for them and their well-being. The only negative is that there isn't much time or space available for discussing different options. My titration was a case of graduating up in doses but we didn't think about different ways to take the medication and what aspects of my experience / symptoms might be helped or hindered. I did get used to it but I felt that in some ways this was tough for because I had to make decisions around whether improvements were good enough, or if there was potential for them to improve more. I'm happy with the help and service I've received. It does feel a bit like a conveyor belt but that's understandable the way things are going with referrals at the minute so thanks to everyone that helped. My day-to-day has become so much more manageable, which is a huge change.

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Written by a NHS patient

Found my experience with P-UK extremely positive the entire way throughout the assessment and titration process. Was treated with empathy and respect. Any queries were dealt with in a timely manner and was provided with good levels of detail. Prescriptions were processed and sent very quickly and I was able to find a treatment that worked well for me.

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Written by a NHS patient

I had a referral sent which I chased up.I spoke with one member of staff on the phone. Her name is Evelyne and she was the kindest, compassionate and easiest person to talk to. She went out of her way to help me and called me back as promised with news of my referral. She was very knowledgeable with advice and interested in our conversation. We had a laugh together and she really brightened my day. An absolute asset.

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